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Hosted VoIP Phone Features

Features Comparison: Standard vs Pro Edition

 

Standard

Pro

General Features
Extensions Unlimited Unlimited
Number of Simultaneous Calls Supported 4=>1,024 4=>1,024
Call Logging
Call Reporting
Call Forward on Busy or No Answer
Call Routing by DID
Auto Attendant / Digital Receptionist
Voicemail/ Music on Hold
Central Phonebook
Call by Name
Call Parking / Pickup / Transfer
Call Queuing
Call Recording
MWI – Message Waiting Indicator
Supports Popular SIP Phones
Supports VoIP Gateways
Supports SIP Trunks
Intercom/ Paging
Ring Extension & Mobile Simultaneously
Extensive Codec Support (G711, G722, GSM, Speex, ILBC, G729)
Automatic Pickup on Busy
Call Recordings Management
Headset Answer Button Support (Jabra & Platronics)
Management and Scalability
Web-based Management Console
Automated Provisioning of Devices
Real Time Web-based System Status
Integrated Web Server
Easy Backup and Restore
SBC to Configure Remote Extensions
VMware / Hyper-V Compatibility
Connect Remote 3CX PBX Systems (Bridges)
Scheduled Backup and Restore  
Inbuilt Fail Over Functionality  
Unified Communications
Setting Up Conference Calls
See the Presence of Your Colleagues
Receive Voice Mail via Email
Receive Faxes via Email as PDF
Integrated Fax Server
Integrate Offices with 3CX Bridge
Click2Call (WebRTC)
Advanced Forwarding Rules
View Presence of Bridged PBXs  
Call Center / Contact Center
Advanced Queue Strategies  
Advanced Call Reporting  
Real Time Queue Statistics  
Queue Reports  
Barge In / Listen In / Whisper  
Query Customer Name Based on Caller ID  
Ability to Use 3CXPhone API  
Link Company Directory with LDAP / ODBC  
Sync Phonebook with Microsoft Exchange  
Real Time Queue Monitoring  
Wallboard  
Switchboard Queue Manager View  
Call Recordings Search  
Supervisor can Log Agents In/Out  
Supports External Agents  
Callback if queue full  
SLA alerting/reporting  
Mobility
Android Client
iOS Client
Windows Phone Client
CTI Support
Seamlessly Create Conference Calls
Users can Configure their Own Extension
Provisioning by Email
Manage 3CXPhone from within the Console
Includes 3CX Tunnel to Avoid NAT Problems
IP Phone Management
Automatic Plug & Play Phone Provisioning
Manage IP Phones Network Wide from Console
Restart Phones Remotely
Update & Manage Firmware Network Wide
Application Integration
Microsoft Outlook Integration
Salesforce Integration  
Microsoft Dynamics Integration  
SugarCRM Integration  
Microsoft Exchange 2013 / LDAP / ODBC  
Web Conferencing
Plugin Free – WebRTC
One-click conference
Meeting Recording
Remote Control / Assistance
Screen Sharing
Unlimited Users
Participants Included 10 25