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Information Technology Infrastructure Library (ITIL)

The Information Technology Infrastructure Library (ITIL) is an IT service management framework that provides guidance on the full life cycle of defining, developing, managing, delivering and improving IT services. ITIL is owned by the U.K. Governments’ Cabinet Office and is structured as five core books: service strategy, service design, service transition, service operation and continual service improvement. Specific implementation guidance is not provided, the focus being a set of good practices that an organization should adapt to its needs.

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