Features Comparison: Standard vs Pro Edition
Standard |
Pro |
General Features | ||||
Extensions | Unlimited | Unlimited | ||
Number of Simultaneous Calls Supported | 4=>1,024 | 4=>1,024 | ||
Call Logging | ![]() |
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Call Reporting | ![]() |
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Call Forward on Busy or No Answer | ![]() |
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Call Routing by DID | ![]() |
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Auto Attendant / Digital Receptionist | ![]() |
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Voicemail/ Music on Hold | ![]() |
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Central Phonebook | ![]() |
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Call by Name | ![]() |
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Call Parking / Pickup / Transfer | ![]() |
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Call Queuing | ![]() |
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Call Recording | ![]() |
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MWI – Message Waiting Indicator | ![]() |
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Supports Popular SIP Phones | ![]() |
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Supports VoIP Gateways | ![]() |
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Supports SIP Trunks | ![]() |
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Intercom/ Paging | ![]() |
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Ring Extension & Mobile Simultaneously | ![]() |
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Extensive Codec Support (G711, G722, GSM, Speex, ILBC, G729) | ![]() |
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Automatic Pickup on Busy | ![]() |
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Call Recordings Management | ![]() |
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Headset Answer Button Support (Jabra & Platronics) | ![]() |
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Management and Scalability | ||||
Web-based Management Console | ![]() |
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Automated Provisioning of Devices | ![]() |
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Real Time Web-based System Status | ![]() |
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Integrated Web Server | ![]() |
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Easy Backup and Restore | ![]() |
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SBC to Configure Remote Extensions | ![]() |
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VMware / Hyper-V Compatibility | ![]() |
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Connect Remote 3CX PBX Systems (Bridges) | ![]() |
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Scheduled Backup and Restore | ![]() |
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Inbuilt Fail Over Functionality | ![]() |
Unified Communications | ||||
Setting Up Conference Calls | ![]() |
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See the Presence of Your Colleagues | ![]() |
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Receive Voice Mail via Email | ![]() |
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Receive Faxes via Email as PDF | ![]() |
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Integrated Fax Server | ![]() |
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Integrate Offices with 3CX Bridge | ![]() |
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Click2Call (WebRTC) | ![]() |
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Advanced Forwarding Rules | ![]() |
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View Presence of Bridged PBXs | ![]() |
Call Center / Contact Center | ||||
Advanced Queue Strategies | ![]() |
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Advanced Call Reporting | ![]() |
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Real Time Queue Statistics | ![]() |
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Queue Reports | ![]() |
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Barge In / Listen In / Whisper | ![]() |
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Query Customer Name Based on Caller ID | ![]() |
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Ability to Use 3CXPhone API | ![]() |
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Link Company Directory with LDAP / ODBC | ![]() |
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Sync Phonebook with Microsoft Exchange | ![]() |
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Real Time Queue Monitoring | ![]() |
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Wallboard | ![]() |
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Switchboard Queue Manager View | ![]() |
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Call Recordings Search | ![]() |
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Supervisor can Log Agents In/Out | ![]() |
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Supports External Agents | ![]() |
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Callback if queue full | ![]() |
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SLA alerting/reporting | ![]() |
Mobility | ||||
Android Client | ![]() |
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iOS Client | ![]() |
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Windows Phone Client | ![]() |
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CTI Support | ![]() |
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Seamlessly Create Conference Calls | ![]() |
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Users can Configure their Own Extension | ![]() |
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Provisioning by Email | ![]() |
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Manage 3CXPhone from within the Console | ![]() |
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Includes 3CX Tunnel to Avoid NAT Problems | ![]() |
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IP Phone Management | ||||
Automatic Plug & Play Phone Provisioning | ![]() |
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Manage IP Phones Network Wide from Console | ![]() |
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Restart Phones Remotely | ![]() |
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Update & Manage Firmware Network Wide | ![]() |
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Application Integration | ||||
Microsoft Outlook Integration | ![]() |
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Salesforce Integration | ![]() |
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Microsoft Dynamics Integration | ![]() |
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SugarCRM Integration | ![]() |
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Microsoft Exchange 2013 / LDAP / ODBC | ![]() |
Web Conferencing | ||||
Plugin Free – WebRTC | ![]() |
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One-click conference | ![]() |
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Meeting Recording | ![]() |
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Remote Control / Assistance | ![]() |
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Screen Sharing | ![]() |
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Unlimited Users | ![]() |
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Participants Included | 10 | 25 |