Features Comparison: Standard vs Pro Edition
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Standard |
Pro |
| General Features | ||||
| Extensions | Unlimited | Unlimited | ||
| Number of Simultaneous Calls Supported | 4=>1,024 | 4=>1,024 | ||
| Call Logging |  |
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| Call Reporting | |
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| Call Forward on Busy or No Answer | |
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| Call Routing by DID | |
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| Auto Attendant / Digital Receptionist | |
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| Voicemail/ Music on Hold | |
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| Central Phonebook | |
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| Call by Name | |
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| Call Parking / Pickup / Transfer | |
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| Call Queuing | |
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| Call Recording | |
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| MWI – Message Waiting Indicator | |
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| Supports Popular SIP Phones | |
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| Supports VoIP Gateways | |
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| Supports SIP Trunks | |
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| Intercom/ Paging | |
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| Ring Extension & Mobile Simultaneously | |
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| Extensive Codec Support (G711, G722, GSM, Speex, ILBC, G729) | |
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| Automatic Pickup on Busy | |
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| Call Recordings Management | |
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| Headset Answer Button Support (Jabra & Platronics) | |
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| Management and Scalability | ||||
| Web-based Management Console | |
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| Automated Provisioning of Devices | |
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| Real Time Web-based System Status | |
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| Integrated Web Server | |
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| Easy Backup and Restore | |
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| SBC to Configure Remote Extensions | |
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| VMware / Hyper-V Compatibility | |
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| Connect Remote 3CX PBX Systems (Bridges) | |
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| Scheduled Backup and Restore | |
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| Inbuilt Fail Over Functionality | |
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| Unified Communications | ||||
| Setting Up Conference Calls | |
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| See the Presence of Your Colleagues | |
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| Receive Voice Mail via Email | |
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| Receive Faxes via Email as PDF | |
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| Integrated Fax Server | |
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| Integrate Offices with 3CX Bridge | |
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| Click2Call (WebRTC) | |
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| Advanced Forwarding Rules | |
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| View Presence of Bridged PBXs | |
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| Call Center / Contact Center | ||||
| Advanced Queue Strategies | |
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| Advanced Call Reporting | |
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| Real Time Queue Statistics | |
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| Queue Reports | |
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| Barge In / Listen In / Whisper | |
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| Query Customer Name Based on Caller ID | |
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| Ability to Use 3CXPhone API | |
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| Link Company Directory with LDAP / ODBC | |
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| Sync Phonebook with Microsoft Exchange | |
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| Real Time Queue Monitoring | |
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| Wallboard | |
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| Switchboard Queue Manager View | |
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| Call Recordings Search | |
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| Supervisor can Log Agents In/Out | |
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| Supports External Agents | |
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| Callback if queue full | |
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| SLA alerting/reporting | |
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| Mobility | ||||
| Android Client | |
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| iOS Client | |
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| Windows Phone Client | |
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| CTI Support | |
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| Seamlessly Create Conference Calls | |
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| Users can Configure their Own Extension | |
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| Provisioning by Email | |
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| Manage 3CXPhone from within the Console | |
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| Includes 3CX Tunnel to Avoid NAT Problems | |
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| IP Phone Management | ||||
| Automatic Plug & Play Phone Provisioning | |
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| Manage IP Phones Network Wide from Console | |
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| Restart Phones Remotely | |
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| Update & Manage Firmware Network Wide | |
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| Application Integration | ||||
| Microsoft Outlook Integration | |
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| Salesforce Integration | |
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| Microsoft Dynamics Integration | |
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| SugarCRM Integration | |
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| Microsoft Exchange 2013 / LDAP / ODBC | |
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| Web Conferencing | ||||
| Plugin Free – WebRTC | |
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| One-click conference | |
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| Meeting Recording | |
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| Remote Control / Assistance | |
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| Screen Sharing | |
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| Unlimited Users | |
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| Participants Included | 10 | 25 | ||